Shipping policy

Shipping Policy

Last updated: November 2025

At Havenly Foods, we work hard to ensure you receive fresh and safe products as quickly as possible. All orders are processed and packed with care before dispatch.

🚚 Order Processing & Dispatch

  • Orders are processed within 24 hours to 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a tracking link via email or SMS once your order has been dispatched.

📦 Shipping & Delivery Timeline

We deliver across all states in India.

Estimated delivery timelines:

Location Estimated Delivery Time
Metro Cities 3–5 business days
Tier 2 & Tier 3 Cities 4–7 business days
Remote / Rural Locations 5–9 business days

Delivery time may vary depending on courier service availability, holidays, or unexpected delays.

🚛 Shipping Partners

We ship using trusted logistics partners like Delhivery, Bluedart, Shiprocket, Ekart, and other regional courier services to provide safe and reliable delivery.

💰 Shipping Charges

Shipping fees (if applicable) will be shown at checkout before you place the order.

  • Free shipping may apply on selected offers, products, or order values — based on promotions running at that time.

📍 Order Tracking

Once your order is shipped, you will receive an email/SMS with:

  • Tracking number

  • Courier partner name

  • Live tracking link

If tracking doesn’t update immediately, please allow 24–48 hours, as courier systems may take time to sync.

❗ Delayed or Failed Delivery

While most orders arrive on time, delays may occur due to:

  • Weather or natural circumstances

  • Courier delays

  • Incorrect shipping details

  • Regional restrictions or holidays

If your order hasn’t arrived within 10 business days, contact us and we will assist you.

🏷 Incorrect or Incomplete Address

Please ensure your shipping details are correct at checkout.

Orders returned due to:

  • Incorrect address

  • Unreachable phone number

  • Failed delivery attempts

may require additional shipping charges for re-dispatch.

📞 Support

If you have questions related to your order or shipment, you can contact us:

📧 havenlyfoods@gmail.com
📞 +91 85939 90609

Summary

✔ Dispatch: within 24 hours – 2 days
✔ Delivery: 3 – 7 days approx. across India
✔ Tracking provided via SMS/email